Refund & Return Policy

Effective Date: November 2026

At Urban Pet Fits, we want every customer to enjoy a comfortable and convenient shopping experience. If you are not satisfied with your purchase, please review the following return and refund guidelines.

14-Day Return Policy

Eligible products may be returned within 14 calendar days after delivery.

To qualify for a return, items must be unused, unwashed, undamaged, and in their original condition. Original packaging, labels, and included accessories should be retained whenever possible.

Because blankets and textile products are intended for close contact with people or pets, products that have been washed, used, soiled, exposed to pet hair, or otherwise altered after delivery may not qualify for a return unless they are defective or the law requires otherwise.

How to Request a Return

To start a return, contact us at info@urbanpetfits.us within 14 days of receiving your order.

Please include:

• Your order number.

• The name of the product you wish to return.

• The reason for your request.

• Clear photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide return instructions. Please do not send an item back before receiving return authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your blanket or other textile product arrives damaged, defective, or different from what you ordered, contact us at info@urbanpetfits.us within 48 hours of delivery.

Please provide your order number and photographs showing the affected product and packaging. After reviewing your request, we will work with you on an appropriate solution, which may include a replacement or refund.

Return Shipping

If a return is necessary because of a verified defect, shipping damage, or an error on our part, Urban Pet Fits will provide appropriate assistance with the return shipping arrangements.

For returns due to personal preference or a change of mind, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Please allow 5–10 business days after the refund is processed for the funds to appear, depending on your bank or payment provider.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests cannot be guaranteed once an order has entered fulfillment or has been shipped. If a cancellation is approved after payment, the refund will be issued to the original payment method.

Non-Returnable Items

Unless otherwise required by applicable law, certain items may not qualify for standard returns, including:

• Items marked as final sale.

• Personalized or customized products.

• Products that have been washed or used.

• Products with stains, odors, pet hair, or damage caused after delivery.

• Items returned without prior authorization.

Contact Information

Urban Pet Fits
Website: www.urbanpetfits.us
Email: info@urbanpetfits.us
Phone: +1 (406) 404-1045
Address: 11 E Main St STE A, Bozeman, MT 59715, United States