Shipping Policy

Effective Date: November 2026

Urban Pet Fits aims to provide a convenient and reliable shipping experience for customers purchasing blankets and textile products through www.urbanpetfits.us.

Shipping Coverage

Available shipping destinations and services are displayed during checkout. Shipping availability may vary depending on the destination and the products ordered.

Free Standard Shipping

Urban Pet Fits offers free standard shipping on eligible orders. Any applicable shipping charges or available delivery upgrades will be displayed at checkout before payment is completed.

Order Processing Time

Most eligible orders are processed within 1–2 business days after payment confirmation.

Business days do not include weekends or public holidays.

Processing time is separate from shipping transit time. Orders may require additional preparation time depending on product availability or other fulfillment circumstances.

Estimated Delivery Time

For eligible standard shipments, estimated delivery is generally 2–3 business days after processing and dispatch.

Delivery times are estimates and are not guaranteed. Actual arrival dates may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Tracking Information

When tracking is available, shipment information will be sent to the email address provided during checkout after the order has been dispatched.

Please allow time for the carrier to scan the package and update the tracking status.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your address, apartment or suite number, city, state, and ZIP code before completing checkout.

If you notice an error, contact us immediately at info@urbanpetfits.us. Address changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

Delivery Issues

If your package appears delayed, please check the tracking information first. Carrier operations, weather events, peak-season volume, and other unexpected circumstances may affect delivery.

If tracking shows that your package was delivered but you cannot locate it, check the delivery area and ask household members or building management before contacting us for assistance.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact info@urbanpetfits.us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can review the issue.

Contact Information

Urban Pet Fits
Website: www.urbanpetfits.us
Email: info@urbanpetfits.us
Phone: +1 (406) 404-1045
Address: 11 E Main St STE A, Bozeman, MT 59715, United States